Recently I undertook a large project for my home-based business: I created an e-commerce site, where clients looking to purchase a business package can build the package in a user-friendly online system. This not only helps make the process easier for my business package clients, but helps cut down on the time I spend on the phone during this stage of the sales process. See my e-store at http://www.sweet-greetings.com/business/index.html

What are others doing to make customer-friendly business improvements that help make you more efficient?